Exchanges are FREE. We hope you'll fall in love the second time around, whether that means finding the right size, width, color, or style, or a completely different product.
• Items should be unworn and include all original tags
• All packaging including the original shoe box should be included
• You'll be provided with a prepaid return-shipping label for each item
• Items should always be mailed back to BRAZILDEPOT.COM, not the manufacturer
• Copy it from your order or shipping confirmation email
• Follow instructions to exchange or return, and get your shipping label
Once You Receive Your Shipping Label:
It is necessary that the costumer himself contacts with our Customer Care (1-855-636-6784) or by e-mail customercare@brazildepot.com. When you receive your shipping label, please proceed as follows:
• Repackage unworn items exactly how you received them — shoe boxes, bags, tags
• Place everything in your shipping box and tape your new shipping label over the original one
• Take your sealed box to any UPS location
As we receive the box:
• We'll email you a confirmation once your returned item is received
• We'll start processing your replacement item right away
• We'll email you a new order confirmation and a shipping confirmation
• The purchase amount of your replacement item will be charged once it ships
Exchange Policy